Refund, cancellation, and rescheduling policy

Last updated: 15 August 2026

Before work begins

You may cancel a booked service by emailing info@module-forgehub.digital. If you cancel before any scheduled session, document review, or custom preparation has started, we refund fees paid, less any clearly disclosed non-recoverable third-party charge. Where a statutory withdrawal right applies, we honour it. If you ask us to begin during a withdrawal period, you may owe a proportionate amount for work completed before withdrawal.

Cancellations and rescheduling

You may reschedule a call once without charge by giving at least 48 hours’ notice. With less notice, we may charge up to 50% of that session’s allocated value because the time is unlikely to be rebooked. A no-show without notice may be charged at the full session value.

If Module Forgehub must cancel, you may choose a reasonable replacement date or a full refund for the affected, undelivered part. Illness, family emergency, and serious travel or connection disruption are considered individually; contact us promptly.

Work already started

For multi-session engagements, a partial refund is based on the uncompleted sessions and deliverables. Time already spent reviewing a CV, researching target employers, preparing interview questions, or writing feedback is deducted at the basis shown in your booking. Completed sessions and delivered written reviews are non-refundable except where defective-service or mandatory consumer rights apply.

There are normally no purchased physical materials. If you specifically approve a non-refundable external cost in writing, that amount cannot be returned once committed.

Dissatisfaction or service problem

Tell us within 14 days of the relevant session or deliverable, describing the gap between the agreed scope and what was provided. We first offer a reasonable correction, clarification call, or replacement where appropriate. A full or partial refund may be offered when the agreed service was not delivered and correction is not reasonable.

A job rejection, absence of interviews, changed relocation plan, or decision not to move does not alone show that guidance was defective. Employment and immigration outcomes depend on third parties and personal decisions.

Request and processing

Send the booking name, invoice number, service, and reason to info@module-forgehub.digital. Do not send bank-card details. We acknowledge requests within two Berlin working days and aim to decide them within ten working days.

Approved refunds are returned by the original payment method where possible. Bank and payment-provider processing may require an additional five to ten working days. Any agreed deposit is treated as part-payment, not automatically forfeited; deductions follow the work and cancellation rules above.

Nothing in this policy limits mandatory rights under German or applicable consumer law.